• What repairs and maintenance activities does the hirer carry out on his/her own?

The tenant does the following on his/her own:
– replaces seals (in taps or windows/doors)
– Regularly cleans filters (dishwasher, washing machine, cooker hood)
– keeps drains in shower/bathtub, sink and washbasin clear and clean
– replaces burnt-out light bulbs
– takes good care of plants in the garden, if you have a garden in your property (cut grass and other plants, water during dry periods)

• How are utilities accounted for, and how often?

A statement of the consumption of utilities (heating, hot and cold water), taking into account advance payments, is presented 1 or 2 times a year (depending on the frequency of settlements received from the building administration). The tenant is obliged to pay for electricity on an ongoing basis on the basis of submitted consumption invoices from the electricity supplier.

At the end of the contract, a final settlement is carried out when the flat is handed over. The final balance of the meters is compared with the initial balance written down upon the handover of the keys. The actual consumption of utilities is assessed and accounted for. The value of such consumption is calculated based on the rates from the supplier used on the invoices or in the most recent billing provided by the community/building administration. In this way, the tenant is only charged for the actual utilities consumed. The prepayments made are then finally settled.

• Can the landlord change the amount of rent during the term of the contract?

Information on the possibility of changing the amount of rent is included in the contract.

If the contract is for a fixed term, the owner cannot change the amount of the basic rent. What can be changed is the administrative rent payable, which is set by the building administration. If there is a provision in your contract to pay the administrative rent, then this charge can change.

In the case of open-ended contracts , the cost of the rent may be increased by the annual inflation rate.

• What can I change about the premises?

During the tenancy you can rearrange the furniture in the rooms and hang pictures, posters and photographs on the walls. When you move out, you will be required to restore the walls to their original condition – at the end of the tenancy, please remove all traces left by paintings and posters (holes must be filled in and walls painted over).

• What can I not change?

You cannot remove furnishings and fittings from the property. You also cannot change the locks on the front door.

• Can the Owner or his/her Representative enter the property in my absence?

During the term of your tenancy, any visit to your rental property will only take place in your presence by appointment.

• Washing machine or dishwasher not working properly (selected programme does not come on)
  

1. check that the appliance is connected to the power/water supply
2. clean all filters in the appliance
If the filters are clean, the appliance is connected to water and electricity – and the equipment still does not start the selected programme – contact us.

• The fridge and/or freezer have stopped cooling

1. defrost and wash the entire fridge (remove all ice from the freezer)
2. switch the appliance on again
If the fridge does not start to cool after removing the ice from the freezer – contact us.

• There is no electricity in the property, but there is in other flats and in the stairwell

1. check that the fuses at the distribution board in the property are switched on (all up)
2. check that the fuses at the meter are on (ask Building Security for assistance if you cannot access them). If the fuse at the meter is off and sealed – do not, under any circumstances, move it. In this case, a technician from the electricity supplier must come.
3. make sure that you have paid all your bills from the Electricity Supplier. Re-connection of electricity in the event of arrears will incur additional charges, which will be charged to the tenant of the property.

• Flooding of the property
  

If the premises are flooded, the tenant is obliged to act to limit the damage – both to their own belongings and to the equipment in the premises. You must immediately turn off the water in the property (next to the water meters) and contact our office. In the event of flooding coming from neighbouring premises or from outside the building, the tenant should immediately report the flooding to the building reception or to the administrator.

If the floor is flooded with water from the shower – the tenant is obliged to clean the shower drain and remove the consequences of the flooding.

• Lease ends, what next?

If you would like to stay in the flat longer, please contact us and we will agree the conditions for renewing your lease.

If you are planning to move out, contact us! We will send you a list of things you need to know when you move out and hand over your property.

• How do I prepare the property for handover? Final cleaning of the property

You are obliged to return the property in an undamaged condition, which means that the property has to be thoroughly cleaned. We will send you a detailed list of activities by email one month before you move out. Please remove all belongings, packaging and empty – the bins in the kitchen and bathroom, remove all items from balconies, gardens, storage cells and parking spaces. Failure to complete the final cleaning will result in us ordering a cleaning service and charging the tenant for the cleaning costs.

• Final cleaning of the property – I need help!

Contact us one week before the move, we will order a cleaning service at a time convenient for you from a company we work with. We will inform you of the costs.

• When can I expect my deposit back?

Your deposit will be settled within 30 days of returning the property, after accounting for utility usage and valuing any damage.

• Can the charges for the last month’s rent be covered by the deposit if nothing has been damaged in the flat?

The deposit is a security for covering the costs of utility consumption or costs resulting from improper use of the premises. The tenant is obliged to pay the full fee for the last month.